BACK OVERIVIEW

Belle Vue Clinic Telehealth Visit

Emergency Helpline: +91 91630 58000 Online Diag. Reports

Belle Vue Clinic > BACK OVERIVIEW

State-of-the-art Ophthalmology facilities including surgery at Priyamvada Birla Aravind Eye Hospital in collaboration with Aravind Eye Hospital, Madurai.
Health check-up plans for executives, senior citizens, women & children.
Specialty Clinics for ENT, Vertigo & Gastroenterology.
Arrangement with leading Corporate Houses and Public Sector Companies for treatment of their employees.
Recognised for credit facilities with Third Party Administrators for insurance patients – selected and restricted.
Cafetaria
Arrangement with Central Government Health Scheme (CGHS) for OPD Diagnostics only.
Arrangement with West Bengal Government Health Scheme (WBGHS) for OPD & IPD treatment.

ADMISSION

Belle Vue Clinic is a fully air conditioned hospital having verities of rooms as per details below.

IDENTITY PROOF

Give photo identity proof at the time of admission or within 12 hrs. of admission time.

DAILY ACCOMMODATION CHARGES

Suite with adjoining Single Room	Rs.	21,500	Suite	Rs.	15,500
Critical Care Unit (CCU)	Rs.	10,900	Intensive Therapy Unit (ITU)	Rs.	10,900
Intensive Cardiac Care Unit (ICCU)	Rs.	10,900	Intensive Cardiac Unit (ICU)	Rs.	10,900
Kidney Transplant Unit (KTU)	Rs.	10,900	High Dependency Unit (HDU)	Rs.	9,300
Neonatal Intensive Care Unit (NICU)	Rs.	5,400	Special Care Baby Unit (SCBU)	Rs.	3,700
Room – Single Bed	Rs.	10,000	Room – Double Bed	Rs.	5,500
Room – (Three Bedded)	Rs.	4,800	Room – (Four Bedded)	Rs.	4,000
Nursery	Rs.	2,400	Isolation Single Room	Rs.	11,500
Isolation Double Room	Rs.	6,200

DAY CARE CHARGES

[Duration of stay upto 8 hours]
Room – Double Bed Day Care	Rs.	5,000
Room – Three Bed Day Care	Rs.	4,100
Room – Four Bed Day Care	Rs.	3,500
SCBU Day Care	Rs.	3,300
NICU Day Care	Rs.	3,500

These charges include regular diet and general nursing care of the patients and are subject to revision from time to time. There are some rooms with couch facilities for companions of the patients and, in such cases, an extra charge for Rs. 750 per day will be levied. Such arrangements, however, are subject to approval of the attending doctor. A room once taken with ‘couch’ will continue as such during the entire stay of the patient. Meals and other services will be charged extra for the companions staying in such rooms. No servants, companions, relatives, ayahs or children are permitted to sleep or remain any where in Clinic premises, save as above. However, in case one desires to stay as a companion in a 2, 3 or 4 bed room, we may consider the request if patient’s condition permits for which the charge shall be Rs. 450 on a daily basis. In case an additional pass for a single room is required, the charges for such additional pass shall be Rs. 600 per day. For day care cases, extra couch/companion charges are also same. There shall be no charge for mother staying with child upto 5 years age in any bed.

RUNNING IPD BILL

One can see the running IPD bill of admitted patients on line next to reception counter. No paper prints shall be provided

PRICE LIST FOR PERUSAL

Available with Matron Office and Reception Counter for perusal.
Can be seen on line in Reception Counter.
Room Charges also displayed in Matron Office and can be seen on line at Reception Counter.

ROOM BOOKING

Reservation can be made by the Patient’s Doctor through the Admission Office or by the Patient / Relative with a Doctor’s prescription. Patients with infectious diseases, which may be dangerous for others will bot be admitted to the Clinic. If subsequent to admission any infectious disease is noticed, in the interest of other patients and employees we will expect the patient to take discharge to suitable hospital for such cases.

The Clinic only takes tentative booking of rooms and for the type of room. Room and type of Room to be alloted depends solely on availability at the time of admission. Patients shall be responsible to pay for the occupied/used room and thereafter of the room shifted to. In case a patient desires a single room and is unable to wait, he/she may take admission in ICCU / CCU / ITU and pay the relevant charge and on availability of single room shall shifted when suitable charge shall be levied. Direct admission to HDU unit is not allowed. Only transfer to HDU is allowed from ICCU / CCU / ITU / ICU. A patient, if transferred from ICCU / CCU / ITU / ICU to HDU, subsequently requires ventilator support in HDU, shall be considered as an ICCU / CCU / ITU / ICU bed and ICCU / CCU / ITU / ICU charges will be applicable.

TRANSFER/CHANGE OF ROOM

A patient of ICCU / CCU / ITU / HDU / ICU on recovery may be advised by Doctor for transfer to a normal room. Clinic shall arrange transfer to desired/class of room provided the same is available and till such transfer patient shall continue to occupy / pay for the room being used.Any kind of bed shifting will be done after 2 pm.

SPECIAL SECURITY

In case any patient is provided with exvlusive/special security, the same would be on chargeable basis.

PAYMENT OF BILLS

Following amounts required to be deposited at the time of admission or on the subsequent day by those not under cashless insurance coverage. The amount, however may vary depending upon the type of cases. All bills must be settled in cash, draft, pay order, electronic transfer, debit & credit card before leaving the clinic. Deposits should be made as per reminder given by floor sisters / staff / management.

BANK DETAILS FOR RTGS/NEFT TRANSFER

Name of Hospital	:	Belle Vue Clinic
Name of Bank	:	Indian Bank
Branch Address	:	1, Sarat Bose Road, Kolkata-20
Bank Account No	:	408772351
Account Type	:	Current A/c
MICR Code	:	700019019
IFSC Code	:	IDIB000S040
BVC Pan No	:	AAATB4004B
GSTIN No	:	19AAATB4004B1ZH

THE INITIAL DEPOSIT SHALL BE AS UNDER

ROOM CATEGORY	MEDICAL CASE (RS.)	SURGICAL CASE (RS.)
Suite	50,000	70,000
Single Room	40,000	50,000
Double Room	35,000	40,000
Three Bedded Room	30,000	35,000
Four Bedded Room	25,000	30,000
ICCU/CCU/ITU	50,000	70,000
NICU	35,000	45,000
PU	35,000	45,000
SCBU	35,000	45,000

Patients will be billed for one full day on the day of arrival. Normally patients are expected to take admission after 09.00 A.M.

In case they get admitted prior to 09.00A.M., their room will have to be booked from the previous day. They will, however, not be charged for the day they leave, provided they vacate the room before 12 Noon. No Lunch will be provided on the day of discharge. The cash counter in the first floor will be working from 9 A.M. to 5 P.M. Patients who wish to leave the Clinic before 9 A.M. on the day of their discharge should settle all their bills before 5 P.M. the previous day and obtain a clearance slip. Such patients should ensure that their attending Doctor writes the discharge well in advance on the previous day so that bill preparation is not delayed. All payments are to be made strictly in cash or by credit card. In case any patient desires to leave after 5PM, when cash counter in closed, they shall make a lump sum deposit with Matron’s office as suggested by the Sister on Duty and for final settlement the patient should come on next day with payment receipts for final settlement. All are requested to check their bills carefully before discharge or payment.

A card will also be given separately on admission showing above deposit figures. It is also displayed in Admission Office.

MATERNITY BOOKING DEPOSIT

For advance booking of maternity slots, a non refundable deposit of Rs. 4000/- has to be made which can only be adjusted against the final bill and settlement at the time of discharge.

MEDICLAIM INSURANCE (CASHLESS ADMISSION)

For patients desirous of availing of Cashless facility under Mediclaim insurance policies, prior authorization for planned admissions is necessary. Such facility can also be availed of in emergency admissions subject to subsequent authorization by the insurance providers. For this, patient should fill up the applicable form and have the relevant columns filled up by their surgeon/ physician as the case may be. Although the Clinic will make efforts to obtain the cashless authorization, the responsibility remains with the patient. Patients should, therefore, try to have clearance from their doctor on previous day to expedite preparation of final bill & enhancement of sanctioned amount timely thus avoiding payment for an additional day. From clinic’s side full Co-operation shall be provided. Since insurance TPA does not sanction full estimate before discharge, final bill and discharge certificate have to be faxed for enhancement which will take time at the end of the insurance TPA for which clinic does not take responsibility and if the clearance comes beyond 12 Noon, one day’s extra room charge will be levied. Patient should settle the non-admissible items of the bill and any amount in excess of authorization, at the time of discharge. All reports in original are to be forwarded to the insurance provider by the clinic.

Management reserves the right to refuse cashless facility at any time for any one or all TPA’S. In case any short payment is received from
Insurance Co. or TPA against claim, Management reserves the right to claim the shortfall from the patient subsequently.
Before taking admission please ensure that we have a tie up with your insurer.

PRIVATE NURSES

The Clinic is staffed with fully trained and qualified nurses and it is our endeavour to give maximum attention to our patients. If, however, certain patients require private nurses, the Admission office may be requested who will try to arrange for such nurses from the Nurses Bureau. At the time of engaging the service of private nurses, preference will be given to serious cases and a decision in this regard will be taken by the clinic authorities. The charges of the private nurse is to be settled directly with the nurse concerned. Please note private nurses will be provided only if available. The clinic does not take/accept any responsibility for the services of the private nurses.

RESIDENT DOCTORS

Round the clock resident doctors are available who can be consulted for your patients’ condition at any time as per your convenience. Request for this is to be made through floor sisters. These Doctors will be attending your patients round the clock. In case Resident Doctors are to issue the discharge note or undertake any procedures, there shall be a nominal charge for these. These charges are subject to revision form time to time. Contact Nos. of Floor RMO is 9903982231 Gastro RMO is 9903968342, NICU is 9903178450 and of Registrar is : ICU 1 & 2 – 8240997029, ITU- 8240997874, ICCU & CCU-8240997030.

WARD CONSUMABLES CHARGE

There shall be a levy of Rs. 250 as word Consumables Charge for each patient for stay upto 7 days. Thereafter it shall be again charged at each interval of / upto 7 days. This is charged to cover to some extent cost of consumables used in the floor for patient in general as it would be otherwise very costly to charge to full extent each item.

MEAL TIMINGS

Breakfast	7.30 A.M. to 8.00 A.M.
Lunch	12.00 Noon to 1.00 P.M.
Afternoon Tea	3.45 P.M.
Dinner	7.00 P.M. to 8.00 P.M.

Sometimes the patients wish to get their meals from their homes. In such cases, the food should be brought only during the following timings and deposited with the Receptionist on the first floor who shall arrange to send it to the patient’s room.

Only veg diet is served in wing B. On Tuesdays and first half of Saturdays, veg food is served in wing A & C. Further Veg food will be provided to all PPN Insurance Patients and WBGH Scheme Patients admitted in any bed.

Breakfast	7.30 A.M. to 8.00 A.M.
Lunch	11.00 A.M. to 12 Noon.
Afternoon Tea	3.00 P.M. to 3.30 P.M.
Dinner	6.30 P.M. to 7.30 P.M.

Kindly note that it is essential to adhere to the above timings in order to enable us to serve the patients well.

Further, within fifteen minutes, the person delivering the meal at reception should enquire from room about receipt of meal.

FACILITIES FOR PATIENTS

Call Bell System in the room:
For ‘Sister” please ring bell marked “S” For “Bearer” please ring bell marked “B”
Control panel on the bed side:
On the bedside locker, a control panel is provided to enable the patients to operate the A.C. system, overbed light, and call bell system for sister & bearer.

In case of not getting response please ring 98312 78886 / 99039 90615 / 84200 60000 and Administration at 99032 06250 / 99033 81804 / 99039 82725 / 99039 96682

During night between 7-30 pm to 7-30 am Night Supervisors are abailable, who can be contacted for any support. Contact Nos are 98312 78886 / 99039 90615 / 98318 21850

TELEPHONES

Telephone facility is available in the patient’s room, except at the ICCU, ITU, CCU, ICU & HDU. The Telephone connection will be withdrawn if it is advised by the attending doctor or the patient/relatives so desire. In case of Trunk Call, the same will be charged.

ADMISSION FEES & MRD CHARGE

For each admission, Rs. 700 is levied as registration charges and Rs. 750 for MRD Charges (Medical Record) as we keep / preserve records for 5 years under safe castody. For OPD cases Admission Fees is Rs. 100 and MRD charge is Rs. 100.

XEROX & FAX CHARGES

Our charges for these services are as under:

Xerox	:	Rs. 2 per copy
Fax	:	Rs. 3 per page
STD Fax	:	Rs. 5 per page

These charges are payable at actuals in cash counter and only after payment Xerox / Fax shall be done.

LAUNDRY

Patient’s personal clothes can be laundered at special rates. For details please contact the Sister-in-Charge of the floor.

PHARMACY – Medicines & Implants

The Clinic has a pharmacy to meet your requirements of medicines, baby food, toiletries, implants and cosmetics. All such requirements of patients shall be provided by the Clinic from the Pharmacy against prescriptions/advice of the treating Doctors. In case any medicine etc. is not available in our Pharmacy, we shall try to procure from other outlets within the City and, in case still not available, we shall request the relatives to procure the same and/or inform treating Doctor to suggest alternative/s.

AMBULANCE / HEARSE VAN

For 24 Hrs facility, you may contact Admission Office who shall arrange the same as per your requirement, charges for which shall have to be settled directly.

BLOOD BANK

Situated on 4th Floor of wing C, open for 24 hours everyday Voluntary (and Replacement) blood donation is welcome. For planned surgery and transfusion, please contact Blood Bank at least 48 Hrs before. In emergencies, the same is provided subject to availability of the particular group. Replacement donation for same at a later date will be highly appreciated. Blood can be supplied with/ without replacement within 1 hour of receiving the requisition and patient’s Blood samples from floor.

However, anyone opting / advised for the particular donated unit to be provided for his / her patients, the same should be donated at least 48 Hrs before to enable us to comply with the mandatory testing formalities. In dire situations, for the latter option, minimum 4-6 hrs should be allowed for processing the same before being made available to the patient for which an extra charge is levied.

Our Blood Bank is equipped to provide SAFE BLOOD to patients Tests for TTD (Transfusion Transmitted Diseases) are being carried out meticulously.

Procurement of Blood from outside Blood banks is discouraged. All blood requisition to be routed through blood bank.

To go to Blood Bank on 4th Floor, a special pass is to the collected from Reception Counter from 8AM-7PM and from Admission Office from 7PM-8AM. The pass is to be surrendered at Blood Bank.

OPD REGISTRATION

A levy of Rs. 150 per registration is made for OPD Doctor’s Consultation which is valid for one year. Consultant’s fees is to be paid separately. All prescribed tests should be done at the Clinic.

MORTUARY

This facility is available for maximum 24 hrs. at a Nominal Charge. We do not keep outside bodies. A charge is levied for linen used in such cases.

PATHOLOGICAL & OTHER TESTS

In case any special / particular tests cannot be conducted within the clinic, clinic shall make arrangement to do the tests from elsewhere and charge as per the bill of such outside agency with whom arrangements have been made. No other agency shall be entertained except those registered with the clinic.All biopsy tests are strictly to be done at the clinic.

All biopsy tests are strictly to be done at the clinic.

HELPLINE NUMBERS

Following helpline numbers are available for 24 Hours cover as under:

PRO-APPOINTMENTS	99035 90001
CGHS	98308 65792 / 99033 21657
HOME COLLECTION OF BLOOD SAMPLES	97484 99944 / 97484 99955 / 97484 99966
MARKETING	99039 82232 / 98361 93420 / 98301 21034
NIGHT SUPERVISOR	94322 65144 / 98318 21850
INSURANCE HELP DESK	93318 41266 / 93318 41268
ADMINISTRATION	99032 06250 / 99033 81804
HEALTH CHECK-UP	97484 99977
CARDIAC SURGERIES	99030 16384
ECHO	99030 16382
R.M.O REGISTRAR GASTRO	99039 68342
R.M.O REGISTRAR NICU	99031 78450
R.M.O REGISTRAR FLOOR	99039 82231
BLOOD BANK	99031 03088
DIALYSIS	99030 57631
HOUSE KEEPING	99031 78750
I.C.C.U. & C.C.U.	82409 97030
I.C.U.-1 & I.C.U.-2	80409 97029
I.T.U.	82409 97874
ENQUIRY/ADMISSION	93318 41265 / 98318 21850 / 033 2280 1300
O.T BOOKING	033 2280 1200
EMERGENCY	91630 58000

BELLE VUE’S GARDEN CAFE- CAFETARIA

Beverages, cold drinks, drinking water and snacks are available between 8am and 8 pm at the cafe on the Ground Floor. It is a vegetarian cafetaria. Eating of any non-vegetarian items is prohibited at cafeteria

CORD CELL BANKING & NEWBORN GENETIC SCREENING

In case of maternity cases, the facilities of Umbilical Cord cell banking and Newborn Genetic Screening has been introduced for which details may be collected at Matron office at the time of booking. These facilities will be provided only through these organisation with whom clinic has made arrangements.

VISITING HOURS

Morning :
9.00 A.M to 10.30 A.M in Floors 2nd (ITU & HDUWing- A), 3rd (Wing-A&C), 4th, 5th (Wing A&B), 6th (Wing A&B), 7th (ICCU, CCU, NU)

Evening :
5.00P.M to 6.30P.M – Do –

Evening :
5.00 P.M. to 6.30 PM in Floor 2nd (ICU-1 & ICU-2 Wing-C)

Children below 12 years of age should visit during the evening hours i.e. 5.00 P.M to 6.30 P.M.

Children are not allowed to visit 7th Floor (ICCU, CCU, NU), 2nd Floor (ITU, ICU-1, ICU-2 and HDU).

In order to afford maximum rest to the patient, pass system is prevalent as under :

Visitor’s Pass for Floors 3rd (Wing A&C), 4th, 5th (Wing A&B), 6th (Wing A&B) – 2 Passes.
Visitor’s Pass for Floors 2nd, 7th (ITU, HDU, ICU-1, ICU-2, ICCU, CCU, NU) – 1 Pass.
Night Stay Pass : 1 Pass.
Visitor’s Pass for availing couch facility : 1 Pass (Chargeable & Non Cancellable)
Visitor’s Pass for availing chair facility : 1 Pass (Chargeable)- Daily Basis.
Visitors are requested to please observe the visiting hours strictly which is essential for the proper care and comfort of the patients.

The liftman is authorized to inspect the pass before proceeding to the seventh floor for ICCU/CCU/NU. For ITU /HDU/ICU at second floor, one has to use the staircase and show the visitor’s pass to be Security Staff.

During visiting hours only one can go up the staircase. Beyond visiting hours one can go up only through the lifts.

For visit to Blood Bank on 4th Floor, visitor’s pass is required which is available from 8.00AM to 7.00PM from Reception and from 7.00PM to 8.00AM from Matron’s Office. Liftmen and Security Personnel are authorised to inspect the pass.

VALUABLES

Patients are requested not to bring or keep any money, jewellery or valuables with them during their stay in the Clinic. The Clinic does not take any responsibility for any loss of such valuables. Visitors to the patients are also requested to take care of their personal belongings. The Clinic does not take any responsibility for the thefts of any such items.

Foreign patients should deposit their passport with Matron office on admission and collect only on discharge.

MOBILE PHONES

Use of Mobile Phones – in common areas such as First floor Lobby, Corridors in floors etc. is forbidden. Similarly, in ICCU/CCU/ITU/ICU/NICU/HDU/SCBU, the use of mobile phone is forbidden. All are requested to switch off the mobile phones before entering such areas.

MUSICAL INSTRUMENTS

Electronic Players or other musical instruments may be played in the room with prior permission and at a volume which is not a cause of disturbance to others. After 10 P.M no such instruments will be allowed to be played. Television, wherever provided, should also be viewed at a low volume.

PARKING

Ample parking space is available for patient’s visitors. It is a paid parking which at present is Rs. 30 per hour for four wheelers and Rs. 20 per hour for two wheelers. Rates are subject to change any time.

24 HOURS SURVEILLANCE

Please note that you are under 24 hours electronic surveillance from the main road entrance in both Wings A & B and in all floors and every nook and corner of the complex.

SMOKING

Since Hospital is considered as a public place, smoking is forbidden under law and is treated as a punishable offence. Hence, all are to ensure that the law is not violated.

A spot fine of Rs. 300/- fine shall be levied which is payable in cash as per law for every violation.

LIFTS

Lifts should be used only while going up. Visitors are requested to please use the staircase while coming down. Visitors are also requested to give preference to patients and doctors while making use of the lift services.

BREAKDOWN

The management will not be responsible for failure of air conditioning system or any other technical/mechanical faults of any equipment. No claims what so ever, in such account will be entertained.

EXPANSION AND RENOVATION

From time to time these activities take place in the hospital. We regret the inconvenience from such activities and request for full cooperation. These are done for benefit of the patients and to improve services.

MANDIR-PRANAMI

Those desirous of giving pranami are requested to place their donation in box provided and not throw the same on the floor of the mandir or give to purohit/priest.

FLOWERS

Flowers are not permitted to be brought to the clinic for presenting to patients. One can present gifts as an alternative to flowers. Presentation of flowers has been stopped to avoid infection to patients.

GRATUITIES (TIPS) FORBIDDEN

Please do not tip the staff. Patients wishing to give gratuities are requested to place them in the box provided in each floor. Amounts so collected will be divided amongst all sub-staff equally.

The management will appreciate if they are immediately informed by the patients or their relatives in case any of our staff solicits tips in order to discourage this undesirable practice. Kindly note down their name carefully from their Identity Card and report to the Management or Ring 903996682.

SUGGESTION FORM

At the time of discharge, a suggestion form shall be given to the patient to be filled and returned duly sealed to the IPD Billing Counter in the 1st Floor. Till such suggestion form is received clearance shall not be given by the counter because it is very important that we receive these forms duly filled up as a feed back.

Please be free to write your suggestion and views. In case the suggestion form is not given due to over sight, the patients/relatives should ask for it and return the same duly filled.

SAFETY

The doors & windows of the rooms and bathrooms should always be kept closed to prevent hot air getting into the room which affects the air conditioning system of the clinic and also to keep the patients free from pollution. The clinic reserves the right without assigning any reason either to refuse admission to any prospective patients or to request any patient who has been admitted to leave the clinic. We shall be grateful for your co-operation and suggestions. Please help us to serve you better.

EVACUATION & FLOOR PLANS

We have displayed at strategic points our evacuation plan and floor plan. All are requested to study the same and follow it in case of any emergency. Please do not create any panic whatsoever.

COMPLAINT BOOK

This book is available with the Matron Office and will be made available on request. Please write your complaint and mention your contact details. Please mention patient’s name, bed/room no. and name of doctor under whom admitted.

When you are examined you are entitled to privacy. If you are hospitalized , no outsiders may see you without your permission.

Your hospital records are private as well and no person or agency beyond those caring for you may be permitted to see those records except the authorized statutory bodies.

1. PATIENTS RIGHT AND RESPONSIBILITIES

Belle Vue Clinic ,its doctors, nurses and entire staff are committed to providing you with excellent care, both clinical and personal. In addition it is our policy to repect your individuality and dignity.

2.Right to be treated respectfully:

You have the right to receive the best care medically indicated for your problem regardless of race, religion, national origin or the source of payment for your care. You have the right to prompt life saving treatment in an emergency without any discrimination on accounts of economic status or source of payment.

3.Right to privacy

you have the right to privacy . you may expect to talk with your doctors, nurse or our administration representative in private and know that the information you give will not be overheard or be given to others without your permission . In the hospital when you are in the semi private room you can expect a sincere and reasonable attempt to keep all conversations confidential.

4.Right to medical related information :

You have the right to seek and receive all the information necessary for you to understand your medical condition. You have the right to know the name of the doctor who is responsible for your care and to talk with that doctor and any other who give you care. You are entitled to know the probable diagnosis, planned course of treatment and the prognosis for the future. You have the right to ask your doctor or nurse any question that concerns you about your health.

5.Right for a second opinion

You have the right to select your doctor and your treatment. You have the right to say “yes” to the recommended treatment. You also have the right to say “No” to treatment and ask for medical consultation or a second opinion on your medical condition, if you so desire.

6.Right to leave the Hospital

You have the right to leave the hospital even if your doctor advises against it. If you decide to leave before the doctor’s advice, the hospital will not be responsible for any harm that this hat this may cause you and you will be asked to sign a “Discharge Against Medical Advice” Form.

7.Right to cost of treatment

You have the right to understand and receive information on the payment of hospital bills on a day-to-day basis in accordance with the policies of the hospital.

You and your designated relative have the right to factual information regarding the expected cost of treatment based on evidence. You will be given this information on request. You can see your detailed bill from the kiosk at reception. You will be informed about any additional cost to be incurred due to change in the physical condition of the patient or line of treatment. On completion of treatment,you have the right to receive a final bill, to receive an explanation for the bill(s) regardless of the source of payment or the mode of payment, and receive payment receipt(s) for any payment made.

8.Right to be free from any restraint or seclusion

You have the right to be free from any form of restraint or seclusion that is not medically necessary or used as means of coercion, discipline, convenience or retaliation by staff.
Restraint or seclusion may only be used to improve your well-being or protect you from harm and when you or your family members have been informed and given approval by written consent.

9.Right to informed consent

No medical treatment shall be administered until you or designated members from your family have consented to it. Such consent will be ‘informed’, based on the diagnosis, the nature of the proposed treatment, the risk involved (including pain and discomfort) and the chances and risks of alternative treatment of lack of any treatment at all. Your doctor will furnish the information to you at the earlist stage of the treatment in a manner that maximizes your ability to understand the information and to make a free and independent dicision.

10.Care under emergency

In case you are in a medical emergency, you will be eligible unconditionally to receive medical treatment. The doctor, to whom you turn up or being referred, is obliged to examine and treat you to the best of his/her ability. If the doctor is unable to do so he/she shall refer you to a facility that can provide the medical care which suits your requirements. In case of any life or limb saving situation, our doctor(s) will go ahead with the required emergency management, even against your will as per our hospital policy.

11.Right to complaint

You, your family or your guardian has the right to tell us when something is wrong in the delivery of your care. If you do complain your care will not be affected in any way. Your feedback is welcome at all times.

12.Right to be protected from physical abuse or neglect

You have the right to be protected against fall from bed/trolley due to negligency, any kind of assault, repeated internal examinations and manhandling. You have the right to receive special precautions especially at vulnerable stages like elderly, neonates etc.

13.Right to have his/her information confidential

You have the right to have your information treated as confidential. Staff should avoid any patient related discussion in public places. Your information shall be revealed with respect to priveleged communication. Your serology status should not be revealed or written on the cover of the medical records without your permission.

14.Right to Access his / her clinical records:

Patients are entitled to receive information concerning your treatment including a copy of your medical record from your doctor or from the hospital. In cases, where such information may cause serious harm to your health or endanger your life, your doctor may decline to give you such information.

15.Right to get information on care plan, progress and information on their health care needs

You have the right to get information about their treatment plan, progress of the treatment and or intervention. You have the right to be counseled by the doctor and also informed about your healthcare needs.

16.Right to have special preferences, spiritual and cultural needs being respected

You have the right to tell us any dietary preferences or any worship requirements. The same shall be respected and taken care of based on the hospital policy.

17.Right to proper referral and transfer, which is free from perverse commercial influences

The hospital management will ensure proper referral and transfer of patients regarding such a shift in care. The referral process will not be influenced by any commercial consideration

18.Right to choose alternative treatment options if available.

19.Right to safety and quality care according to standards.

20.Right to nondiscrimination

You have the right to receive treatment without any discrimination based on your illnesses or conditions

21.Right to transparency in rates and care according to prescribed rates

22.Right to Know the identity of care provider

23.Right to protection for patients involved in clinical trials

If you are approached to participate in a clinical trial, then you have right to seek due protection in this context.

24.Right to take discharge of patient, or receive body of deceased from hospital

25.Right to Patient Education

You have the right to receive education about major facts relevant to your condition and healthy living practices, your rights and responsibilities, officially supported health insurance schemes relevant to you.

26.Right to be heard and seek redressal

You and your relatives have the right to give feedback, make comments, or lodge complaints about the health care they are receiving or had received from a doctor or hospital.You and your relatives have the right to a fair and prompt redressal of their grievances.

27.Right to be heard and seek redressal

PATIENTS RESPONSIBILITY:

Be honest with us; tell us all you know about your presnt illness,your previous hospitalization if any and any other matter relating to your health that will help us treat you better.
Please tell us if you do not understand anything concerning your care or if you are humble to follow any instructions.
Respect the right of other patients and staff of the hospital. Please ensure that your visitor are considerate of other patients particularly with regard to noise and observe the “visiting hour” schedule of the hospital, also abide to the visitors policy.
Observe the “ No Smoking” and the other rules of the hospital and co-operate woith hospital staff in creating a safe and secure environment.
You have a responsibility to follow the treatment plan established by your physician, nurse and the healthcare professionals.
Be on time for appointments and inform the hospital if you cannot keep your appointments.
Hospital staff has demanding jobs to do, often under stressful circumstances. Help them by treating considerately . Violence or racial, sexual or verbalabuse is completely unacceptable. Please follow all advices given to you by your caregivers. If you are worried or have any dobt about doing this, discuss it with the person giving you the advice at that time itself.
Improving services are only successful, if the people providing them know what you think about the services. Help staff by filing the feedback form if they approach ou.
Use emergency services in a real emergency only. Do not forget that there will be seriously ill people who need o use these services.
You have the responsibility to be prompt with the payment of your hospital bills and wherever necessary provide information essential for processing your bills .
Do not prescribe medications prescribed to your to others.
Please cooperate in maintaining confidentiality of your information and personal privacy by abiding to the restrictions and protocols related to the release of information.
We do not encourage self medication, please do not take any medication without the knowledge of your care provider.
Since we adhere to the policy of uniform care to patients please do not request for imparting ant preferences.
Cooperate with the doctor during examination, diagnostic tests and treatment and follow doctors advice, while keeping in view your right to participate in descion making related to treatment .
Please communicate with healthcare provider if your condition worsens or does not follow the expected course.
Please accept, where applicable adaptation to the environment to ensure a safe and secure stay in the hospital .
Please accept the measures taken by the hospital to ensure personal privcacy mand confidentiality of medical records.
Please understand your rights properly and seek clarification if required.
Respect the dignity of the doctors and other hospital staff as human beings and as professional. Whatever the grievances may be you/ relatives should not resort to violence in any form and damage or destroy any property of the hospital or the services .
You should take responsibility for your actions based on choices made regarding treatment options, and uncase you refuse treatmeant.

Services and Facilities

Emergency 24 hours.
Super-speciality hospital, centrally located air conditioned; well furnished spacious rooms/suits , single bed rooms, two bed rooms, three bed rooms four bed rooms and suits.
Intensive cardiac care Unit (ICCU)
Critical Care Unit (CCU)
Intensive Therapy Unit ( ITU)
High Dependency Unit (HDU)
Invasive Cardiac Unit ( ICUI&ICU2)
Nephrology unit for renal transplantation and dialysis.
Modern maternity wing and nursery
Paediatric Unit.
Neonatal Intensive Care Unit ( NICU)
Special care baby Unit (SCBU)
Modern pathology, NABL accredited facilities covering Bio-chemistry , Haematology, Elisa, Chemiluminescene, Immunofluorescene, Microbiology, Tissue-typing by PCR, Bacteriology, Histo-Pathology, Frozen Section, Immuno-Histo Chemistry , ER, PR Facility, medical oncology ,F.N.A.C Bone Marrow, Bactec Blood culture facility, Acid and Base Study.
Blood Bank 24-hours
Well stocked pharmacy – 24 hours.
Endoscopy facilities covering-Gastroscopy, colonoscopy, polypectomy, ERCP, Selecrotherapy capsule ,amongst others.
AC AND Non- AC ambulance facility – 24 hours.
Nutrition and Diabetic Services.
Urology Department- Uroflowmetry, Urodynamic Study etc.
Modern Radiology & Imagine facilities covering
Digital xray with II TV Siremobile compact C-arm, Portable x-ray ,Mamography ultrasonography with coloue Doppler, 64 Slice C.T scan, State of the art M.R.I Digital X-ray C.T Scan, State of the art, M.R.I Digital X-ray C.T& MRI 24 hours.

Round the Clock Laboratory & Diagnostic Facilities – NABL Accredited – 24 Hrs.

Round the clock resident doctor

Well trained nurses & paramedical staff

Umbilical Cord Cell Banking Facility

Genetic Screening

Electrocardiography (ECG)

Portable ECG

Holler Monitoring

Tread Mill Test (TMT)

Echocardiogram with Colour Doppler

Pacemarker Implantation

Computerised Lung Function Test (Spirometry)

Neurology facilities covering E.E.G/E.M.G/N.C.V/Reflex V.E.P./S.S.E.P/B.A.E.R.

Sleep Disorders Clinic

Consultation facilities through top ranking Doctors on all week days in following disciplines:

State-of-the-art Ophthalmology facilities including surgery at Priyamvada Birla Aravind Eye Hospital in collaboration with Aravind Eye Hospital, Madurai.

Health check-up plans for executives, senior citizens, women & children.

Specialty Clinics for ENT, Vertigo & Gastroenterology.

Arrangement with leading Corporate Houses and Public Sector Companies for treatment of their employees.

Recognised for credit facilities with Third Party Administrators for insurance patients – selected and restricted.

Cafetaria

Arrangement with Central Government Health Scheme (CGHS) for OPD Diagnostics only.

Arrangement with West Bengal Government Health Scheme (WBGHS) for OPD & IPD treatment.

MINTO PARK

The adjacent park, named as Shaheed Bhagat Singh Udyan, has been beautified by the Clinic and it’s day to day maintenance is also being looked after by the Clinic. We also invite suggestions to further improve upon the same.

Designed & Developed by Crow's Nest