Kolkata's Premier Health Care Institution Since 1967
M P Birla Group
+91 91630 58000
"Thank you very much for all the assistance rendered to me during my stay with you at Belle Vue Clinic. Please convey my regards also to Mr.Tandon."
Bimal Kumar Chatterjee - Advocate General, West Bengal
Belle Vue Virtual Tour
Belle Vue Clinic is a fully air conditioned hospital having verities of rooms as per details below.
Give photo identity proof at the time of admission or within 12 hrs. of admission time.
|Suite with adjoining AC Room (Single)||Rs.||15,700||Suite||Rs.||11,000|
|Room - (Single)||Rs.||6,800||Room - (Double)||Rs.||3,600|
|Room - (Three Bedded)||Rs.||3,000||Room - (Four Bedded)||Rs.||2,500|
|Intensive Cardiac Unit (ICU)||Rs.||7,500||Intensive Cardiac Care Unit (ICCU)||Rs.||7,500|
|Critical Care Unit (CCU)||Rs.||7,500||Intensive Therapy Unit (ITU)||Rs.||7,500|
|Invasive Cardiac Unit (ICU)||Rs.||7,500||High Dependency Unit (HDU)||Rs.||6,250|
|Neonatal Intensive Care Unit (NICU)||Rs.||3,500||Special Care Baby Unit||Rs.||2,500|
|Paediatric Unit (Three Beeded)||Rs.||3,000||Paediatric (Four Bedded)||Rs.||2,500|
|Room (Three Bedded)||Rs.||2,500|
|Room (Four Bedded)||Rs.||2,100|
These charges include regular diet and general nursing care of the patients and are subject to revision from time to time. There are some rooms with couch facilities for companions of the patients and, in such cases, an extra charge of Rs. 750 per day will be levied. Such arrangements, however, are subject to approval of the attending doctor. A room once taken with 'couch' will continue as such during the entire stay of the patient. Meals and other services will be charged extra for the companions staying in such rooms. No servants, companions, relatives, ayahs or children are permitted to sleep or remain any where in Clinic premises, save as above. However, in case one desires to stay as a companion in a 2, 3 or 4 bed room, we may consider the request if patient's condition permits for which the charge shall be Rs. 450 on a daily basis. In case an additional pass for a single room is required, the charge for such additional pass shall be Rs. 600 per day. For day care cases, extra couch/companion charges are also same. There shall be no charge for mother staying with child upto 5 years age in any bed.
Reservation can be made by the Patient's Doctor through the Matron or by the Patient/Relative with a Doctor's prescription. Patients with infectious diseases, which may be dangerous for others will not be admitted to the Clinic. If subsequent to admission any infectious disease is noticed, in the interest of other patients and employees we will expect the patient to take discharge to suitable hospital for such cases.
The Clinic only takes tentative booking of rooms and for the type of room. Room and type of Room to be allotted depends solely on availability at the time of admission. Patient shall be responsible to pay for the occupied/used room and thereafter of the room shifted to. In case a patient desires a single room and is unable to wait, he/she may take admission in ICCU/CCU/ITU and pay the relevant charge and on availability of single room shall be shifted when suitable charge shall be levied. Direct admission to HDU unit is not allowed. Only transfer to HDU is allowed from ICCU/CCU/ITU/ICU. A patient, if transferred from ICCU/CCU/ITU/ICU to HDU, subsequently requires ventilator support in HDU, shall be considered as an ICCU/CCU/ITU/ICU bed and ICCU/CCU/ITU/ICU charges will be applicable.
A patient of ICCU/CCU/ITU/HDU/ICU on recovery may be advised by Doctor for transfer to a normal room. Clinic shall arrange transfer to desired/class of room provided the same is available and till such transfer patient shall continue to occupy/pay for the room being used.
An amount sufficient to cover the estimated expenditure for the first 7 days of the patient's stay will be required to be deposited at the time of admission or on the subsequent day by those not under cashless insurance coverage. The amount, however, may vary depending upon the type of cases. All bills must be settled in cash before leaving the clinic. Deposits should be made as per reminder given by floor sisters/staff/management.
|Room Category||Medical Case (Rs.)||Surgical Case (Rs.)|
|Three Bedded Room||20,000||25,000|
|Four Bedded Room||15,000||20,000|
Patients will be billed for one full day on the day of arrival. Normally patients are expected to take admission after 09.00 A.M.
In case they get admitted prior to 09.00A.M., their room will have to be booked from the previous day. They will, however, not be charged for the day they leave, provided they vacate the room before 12 Noon. No Lunch will be provided on the day of discharge. The cash counter in the first floor will be working from 9 A.M. to 5 P.M. Patients who wish to leave the Clinic before 9 A.M. on the day of their discharge should settle all their bills before 5 P.M. the previous day and obtain a clearance slip. Such patients should ensure that their attending Doctor writes the discharge well in advance on the previous day so that bill preparation is not delayed. All payments are to be made strictly in cash or by credit card. In case any patient desires to leave after 5PM, when cash counter in closed, they shall make a lump sum deposit with Matron's office as suggested by the Sister on Duty and for final settlement the patient should come on next day with payment receipts for final settlement. All are requested to check their bills carefully before discharge or payment.
A card will also be given separately on admission showing above deposit figures. It is also displayed in Matron Office.
For advance booking of maternity slots, a non refundable deposit of Rs. 2000/- has to be made which can only be adjusted against the final bill and settlement at the time of discharge.
For patients desirous of availing of Cashless facility under Mediclaim insurance policies, prior authorization for planned admissions is necessary. Such facility can also be availed of in emergency admissions subject to subsequent authorization by the insurance providers. For this, patient should fill up the applicable form and have the relevant columns filled up by their surgeon/ physician as the case may be. Although the Clinic will make efforts to obtain the cashless authorization, the responsibility remains with the patient. Patients should, therefore, try to have clearance from their doctor on privious day to expedite preparation of final bill & enhancement of sanctioned amount timely thus avoiding payment for an additional day. From clinic's side full Co-operation shall be provided. Since insurance TPA does not sanction full estimate before discharge, final bill and discharge certificate have to be faxed for enhancement which will take time at the end of the insurance TPA for which clinic does not take responsibility and if the clearance comes beyond 12 Noon, one day is extra room charge will be levied. Patient should settle the non-admissible items of the bill and any amount in excess of authorization, in cash, at the time of discharge. All reports in original are to be forwarded to the insurance provider by the clinic. Hence, patient will be provided with photo copies of the reports against a charge. For all faxes made for insurance purpose, whether local or STD, and for photo copies of reports there shall be a flat levy of Rs. 450 per patient irrespective of number of photo copies or fax done. This levy is subject to change from time to time.
Management reserves the right to refuse cashless facility at any time for any one or all TPA'S. In case any short payment is received from Insurance Co. or TPA against claim, Management reserves the right to claim the shortfall from the patient subsequently.
Before taking admission please ensure that we have a tie up with your insurer.
The Clinic is staffed with fully trained and qualified nurses and it is our endeavour to give maximum attention to our patients. If, however, certain patients require private nurses, the Matron office may be requested who will try to arrange for such nurses from the Nurses Bureau. At the time of engaging the service of private nurses, preference will be given to serious cases and a decision in this regard will be taken by the clinic authorities. Expenses for meals served to the private nurses will be charged to the patient's bill. The professional fee of the private nurse is to be settled directly with the nurse concerned. Under the Mediclaim Insurance cover, cost for services of such private nurses availed is not reimbursable. Please note private nurses will be provided only if available. The clinic does not take/accept any responsibility for the services of the private nurses.
Round the clock resident doctors are available who can be consulted for your patients condition at any time as per your convenience. Request for this is to be made through floor sisters. These Doctors will be attending your patients round the clock for which a nominal charge on daily basis will be levied throughout the stay of the patient. In case Resident Doctors are to issue the discharge note or undertake any procedures, there shall be a nominal charge for these also. These charges are subject to revision form time to time. Contact No. of Floor RMO is 9903982231
|Breakfast||7.30 A.M. to 8.00 A.M.|
|Lunch||12.00Noon to 1.00 P.M.|
|Afternoon Tea||3.45 P.M.|
|Dinner||7.00 P.M. to 8.00 P.M.|
Sometimes the patients wish to get their meals from their homes. In such cases, the food should be brought only during the followingtimings and deposited with the Receptionist on the first floor who shall arrange to send it to the patient's room. While both veg. & non-veg diet is served in wing A&C, only veg diet is served in wing B.
|Breakfast||7.30 A.M. to 8.00 A.M.|
|Lunch||11.00 A.M. to 12 Noon.|
|Afternoon Tea||3.00 P.M. to 3.30 P.M.|
|Dinner||6.30 P.M. to 7.30 P.M.|
Kindly note that it is essential to adhere to the above timings in order to enable us to serve the patients well.
Further, within fifteen minutes, the person delivering the meal at reception should enquire from room about receipt of meal.
In case of not getting response please ring Matron at 2104/2204 or 99039 74465/98318 21850/93318 41265 and Administration at 99032 06250/99031 03088/99031 85844
During night between 7-30 pm to 7-30 am night supervisors are available, who can be contacted for any support. Contact No. is 98318 21850.
Telephone facility is available in the patient's room, except at the ICCU, ITU, CCU, ICU & HDU. The local calls will be charged at the rate of Rs. 12 per call. The Telephone connection will be withdrawn if it is advised by the attending doctor or the patient/relatives so desire. In case of Trunk Call, a service charge of 20% will be added to the actual cost of bill.
For patients of ICCU/CCU/ITU/HDU/ICU/NICU/SCBU and all surgical cases, a weekly CSSD charges of Rs. 500/- is levied
For each admission, Rs. 300/- is levied as registration charges.
A levy of Rs. 250/- per patient for full duration of stay shall be payable for miscellaneous medicines/medical items used which are not directly indented on patients account.
Our charges for these services are as under:
Xerox: Rs. 2 per copy
Fax :Rs. 3 per page
STD Fax: Rs. 5 perpage
These charges are payable at actuals in cash counter and only after payment Xerox/fax shall be done.
Patient's personal clothes can be laundered at special rates. For details please contact the Sister-in-Charge of the floor.
In case any special / particular tests cannot be conducted within the clinic, clinic shall make arrangement to do the tests from elsewhere and charge as per the bill of such outside agency with whom arrangements have been made. No other agency shall be entertained except those registered with the clinic.
All biopsy tests are strictly to be done at the clinic.
Following helpline numbers are available for 24 Hours cover as under:
|Medical Help/Admission/Informations||93318 41265, 98318 21850|
|Night Supervisor||99033 21657|
|Medical Insurance Help Desk||93318 41266, 93318 41268|
|Home Collection of Blood Samples||97484 99944, 97484 99955, 97484 99966|
|Health Check-up booking||97484 99977|
|RMO Floor||99039 82231|
|Blood Bank||99031 03088|
|Marketing Development||99039 82232|
Beverages, cold drinks, drinking water and snacks are available between 8am and 8 pm at the cafe on the Ground Floor. It is a vegetarian cafeteria.
In case of maternity cases, the facilities of Umbilical Cord cell banking and Newborn Genetic Screening has been introduced for which details may be collected at Matron office at the time of booking. These facilities will be provided only through these organisation with whom clinic has made arrangements.
9.30 A.M to 10.30 A.M in Floors 2nd (ITU & HDUWing- A), 3rd (Wing-A&C), 4th, 5th (Wing A&B), 6th (Wing A&B), 7th (ICCU, CCU, NU)
5.30P.M to 6.30P.M – Do –
5.30 P.M. to 6.30 PM in Floor 2nd (ICU-1 & ICU-2 Wing-C)
Children below 12 years of age should visit during the evening hours i.e. 5.30 P.M to 6.30 P.M.
Children are not allowed to visit 7th Floor (ICCU, CCU, NU), 2nd Floor (ITU, ICU-1, ICU-2 and HDU).
In order to afford maximum rest to the patient, pass system is prevalent as under :
The liftman is authorized to inspect the pass before proceeding to the seventh floor for ICCU/CCU/NU. For ITU /HDU/ICU at second floor, one has to use the staircase and show the visitor's pass to be Security Staff.
During visiting hours only one can go up the staircase. Beyond visiting hours one can go up only through the lifts.
For visit to Blood Bank on 4th Floor, visitor's pass is required which is available from 8.00AM to 7.00PM from Reception and from 7.00PM to 8.00AM from Matron's Office. Liftmen and Security Personnel are authorised to inspect the pass.
Patients are requested not to bring or keep any money, jewellery or valuables with them during their stay in the Clinic. The Clinic does not take any responsibility for any loss of such valuables. Visitors to the patients are also requested to take care of their personal belongings. The Clinic does not take any responsibility for the thefts of any such items.
Foreign patients should deposit their passport with Matron office on admission and collect only on discharge.
Use of Mobile Phones - in common areas such as First floor Lobby, Corridors in floors etc. is forbidden. Similarly, in ICCU/CCU/ITU/ICU/NICU/HDU/SCBU, the use of mobile phone is forbidden. All are requested to switch off the mobile phones before entering such areas.
Electronic Players or other musical instruments may be played in the room with prior permission and at a volume which is not a cause of disturbance to others. After 10 P.M no such instruments will be allowed to be played. Television, wherever provided, should also be viewed at a low volume.
Ample parking space is available for patient's visitors. It is a paid parking which at present is Rs. 30 per hour for four wheelers and Rs. 20 per hour for two wheelers. Rates are subject to change any time.
Please note that you are under 24 hours electronic surveillance from the main road entrance in both Wings A & B and in all floors and every nook and corner of the complex.
Since Hospital is considered as a public place, smoking is forbidden under law and is treated as a punishable offence. Hence, all are to ensure that the law is not violated.
A spot fine of Rs. 300/- fine shall be levied which is payable in cash as per law for every violation.
Lifts should be used only while going up. Visitors are requested to please use the staircase while coming down. Visitors are also requested to give preference to patients and doctors while making use of the lift services.
The management will not be responsible for failure of air conditioning system or any other technical/mechanical faults of any equipment. No claims what so ever, in such account will be entertained.
From time to time these activities take place in the hospital. We regret the inconvenience from such activities and request for full cooperation. These are done for benefit of the patients and to improve services.
Those desirous of giving pranami are requested to place their donation in box provided and not throw the same on the floor of the mandir or give to purohit/priest.
Flowers are not permitted to be brought to the clinic for presenting to patients. One can present gifts as an alternative to flowers. Presentation of flowers has been stopped to avoid infection to patients.
Please do not tip the staff. Patients wishing to give gratuities are requested to place them in the box provided in each floor. Amounts so collected will be divided amongst all sub-staff equally.
The management will appreciate if they are immediately informed by the patients or their relatives in case any of our staff solicits tips in order to discourage this undesirable practice. Kindly note down their name carefully from their Identity Card and report to the Management or Ring 903996682.
At the time of discharge, a suggestion form shall be given to the patient to be filled and returned duly sealed to the IPD Billing Counter in the 1st Floor. Till such suggestion form is received clearance shall not be given by the counter because it is very important that we receive these forms duly filled up as a feed back.
Please be free to write your suggestion and views. In case the suggestion form is not given due to over sight, the patients/relatives should ask for it and return the same duly filled.
The doors & windows of the rooms and bathrooms should always be kept closed to prevent hot air getting into the room which affects the air conditioning system of the clinic and also to keep the patients free from pollution. The clinic reserves the right without assigning any reason either to refuse admission to any prospective patients or to request any patient who has been admitted to leave the clinic. We shall be grateful for your co-operation and suggestions. Please help us to serve you better.
We have displayed at strategic points our evacuation plan and floor plan. All are requested to study the same and follow it in case of any emergency. Please do not create any panic whatsoever.
This book is available with the Matron Office and will be made available on request. Please write your complaint and mention your contact details. Please mention patient's name, bed/room no. and name of doctor under whom admitted.
BELLE VUE CLINIC
Belle Vue Clinic, its doctors, nurses and entire staff are committed to providing you with excellent care, both clinical and personal. In addition it is our policy to respect your individuality and dignity.
We support your right to know about your health and illness and also the right to participate in the critical/ vital decisions that affect your well-being.
Angiography | Angioplasty | Anaesthesiology | Allergy & Asthma | Arthroscopy Surgery | Ayurveda | Bariatric Surgery | Cardiology | Critical Care | Cardio Thoracic Surgery | Dermatology | Diabetology | Deafness | Diabetic Cure Surgery | Endocrinology | E.N.T. | General Surgery | General Medicine | Gynaecology & Obstetrics | Gastroenterology | General Lap Surgery | Gastro Surgery Homoeopathy | Haematology | Interventional Cardiology | Kidney Transplant Surgery | Laparoscopic Surgery | Nephrology | Neurology Neuro Surgery | Neuro-Psychiatry | Oncology | Onco Surgery | Orthopaedics | Paediatrics | Paediatric Surgery | Pain Clinic | Physiotherapy | Psychiatry | Plastic Surgery | Rheumatology | Tropical Medicine | Tinnitus | Urology | Vertigo & More.
The adjacent park, named as Shaheed Bhagat Singh Udyan, has been beautified by the Clinic and it's day to day maintenance is also being looked after by the Clinic. We also invite suggestions to further improve upon the same.