Patients Rights and Responsibilities
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Belle Vue Clinic, its doctors, nurses and entire staff are committed to providing you with excellent care, both clinical and personal. In addition it is our policy to respect your individuality and dignity.
PATIENTS RIGHTS:
We support your right to know about your health and illness and also the right to participate in the critical/ vital decisions that affect your well-being.
You have the right to receive the best care medically indicated for your problem regardless of race, religion, national origin or the source of payment for your care. You have the right to prompt life saving treatment in an emergency without discrimination on account of economic status or source of payment.
You have the right to be treated respectfully by all employees of Belle Vue Clinic. Your individuality will be respected and differences in cultural and educational background taken into account. When you have a question you will be listened to and receive an appropriate and helpful response.
You have the right to privacy. You may expect to talk with your doctor, nurse or our administration representative in private and know that the information you give will not be overheard or be given to others without your permission. In the hospital when you are in a semi-private room you can expect a sincere and reasonable attempt to keep all conversation confidential. When you are examined you are entitled to privacy. If you are hospitalized, no outsiders may see you without your permission. Your hospital records are private as well and no persons or agency beyond those caring for you may be permitted to see those records except the authorized statutory bodies.
You have the right to seek and receive all the information necessary for you to understand your medical condition. You have the right to know the name of the doctor who is responsible for your care and to talk with that doctor and any others who give you care. You are entitled to know the probable diagnosis, planned course of treatment and the prognosis for the future. You have the right to ask your doctor or nurse any question that concerns you about your health.
You have the right to select your doctor and your treatment. You have the right to say “yes” to the recommended treatment. You also have the right to say “No” to treatment and ask for medical consultation or a second opinion on your medical condition, if you so desire.
You have the right to leave the hospital even if your doctor advises against it. If you decide to leave before the doctor’s advice, the hospital will not be responsible for any harm that this may cause you and you will be asked to sign a “Discharge Against Medical Advice” Form.
You have the right to understand and receive information on the payment of hospital bills on a day-to-day basis in accordance with the policies of the hospital.
You have the right to be free from any form of restraint or seclusion that is not medically necessary or used as means of coercion, discipline, convenience or retaliation by staff.
Restraint or seclusion may only be used to improve your wellbeingor protect you from harm and when you or your family members have been informed and given approval by written consent.
No medical treatment shall be administered until you or designated members from your family have consented to it. Such consent will be ‘informed’, based on the diagnosis, the nature of the proposed treatment, the risk involved (including pain and discomfort) and the chances and risks of alternative treatment or lack of any treatment at all. Your doctor will furnish the information to you at the earliest stage of the treatment in a manner that maximizes your ability to understand the information and to make a free and independent decision.
You are entitled to receive information concerning your treatment including a copy of your medical record from your doctor or from the hospital. In cases, where such information may cause serious harm to your health or endanger your life, your doctor may decline to give you such information.
In case you are in a medical emergency, you will be eligible unconditionally to receive medical treatment. The doctor, to whom you turn up or being referred, is obliged to examine and treat you to the best of his/her ability. If the doctor is unable to do so, he/she shall refer you to a facility that can provide the medical care, which suits your requirements. In case of any life or limb saving situation, our doctor(s) will go ahead with the required emergency management, even against your will as per our hospital policy.
You, your family or your guardian has the right to tell us when something is wrong in the delivery of your care. If you do complain your care will not be affected in any way. Your feedback is welcome at all times.