Patients Rights and Responsibilities

Belle Vue Clinic, its doctors, nurses and entire staff are committed to providing you with excellent care, both clinical and personal. In addition it is our policy to respect your individuality and dignity.


We support your right to know about your health and illness and also the right to participate in the critical/ vital decisions that affect your well-being.

  • Right to proper medical care :
    You have the right to receive the best care medically indicated for your problem regardless of race, religion, national origin or the source of payment for your care. You have the right to prompt life saving treatment in an emergency without discrimination on account of economic status or source of payment.
  • Right to be treatd respectfully :
    You have the right to be treated respectfully by all employees of Belle Vue Clinic. Your individuality will be respected and differences in cultural and educational background taken into account. When you have a question you will be listened to and receive an appropriate and helpful response.
  • Right to privacy :
    You have the right to privacy. You may expect to talk with your doctor, nurse or our administration representative in private and know that the information you give will not be overheard or be given to others without your permission. In the hospital when you are in a semi-private room you can expect a sincere and reasonable attempt to keep all conversation confidential. When you are examined you are entitled to privacy. If you are hospitalized, no outsiders may see you without your permission. Your hospital records are private as well and no persons or agency beyond those caring for you may be permitted to see those records except the authorized statutory bodies.
  • Right to medical related information :
    You have the right to seek and receive all the information necessary for you to understand your medical condition. You have the right to know the name of the doctor who is responsible for your care and to talk with that doctor and any others who give you care. You are entitled to know the probable diagnosis, planned course of treatment and the prognosis for the future. You have the right to ask your doctor or nurse any question that concerns you about your health.
  • Right for a second opinion :
    You have the right to select your doctor and your treatment. You have the right to say “yes” to the recommended treatment. You also have the right to say “No” to treatment and ask for medical consultation or a second opinion on your medical condition, if you so desire.
  • Right to leave the Hospital :
    You have the right to leave the hospital even if your doctor advises against it. If you decide to leave before the doctor’s advice, the hospital will not be responsible for any harm that this may cause you and you will be asked to sign a “Discharge Against Medical Advice” Form.
  • Right to cost of treatment :
    You have the right to understand and receive information on the payment of hospital bills on a day-to-day basis in accordance with the policies of the hospital.
  • Right to be free from any restraint or seclusion :
    You have the right to be free from any form of restraint or seclusion that is not medically necessary or used as means of coercion, discipline, convenience or retaliation by staff.
    Restraint or seclusion may only be used to improve your wellbeingor protect you from harm and when you or your family members have been informed and given approval by written consent.
  • Right to informed consent :
    No medical treatment shall be administered until you or designated members from your family have consented to it. Such consent will be ‘informed’, based on the diagnosis, the nature of the proposed treatment, the risk involved (including pain and discomfort) and the chances and risks of alternative treatment or lack of any treatment at all. Your doctor will furnish the information to you at the earliest stage of the treatment in a manner that maximizes your ability to understand the information and to make a free and independent decision.
  • Right to access medical information :
    You are entitled to receive information concerning your treatment including a copy of your medical record from your doctor or from the hospital. In cases, where such information may cause serious harm to your health or endanger your life, your doctor may decline to give you such information.
  • Care under emergency :
    In case you are in a medical emergency, you will be eligible unconditionally to receive medical treatment. The doctor, to whom you turn up or being referred, is obliged to examine and treat you to the best of his/her ability. If the doctor is unable to do so, he/she shall refer you to a facility that can provide the medical care, which suits your requirements. In case of any life or limb saving situation, our doctor(s) will go ahead with the required emergency management, even against your will as per our hospital policy.
  • Right to complaint :
    You, your family or your guardian has the right to tell us when something is wrong in the delivery of your care. If you do complain your care will not be affected in any way. Your feedback is welcome at all times.

  • Be honest with us; tell us all you know about your present illness, your previous hospitalizations if any and any other matter relating to your health that will help us treats you better.
  • Please tell us if you do not understand anything concerning your care or if you are unable to follow any instructions.
  • Respect the right of other patients and staff of the hospital. Please ensure that your visitors are considerate of other patients particularly with regards to noise and observe the “visiting hours” schedule of the hospital.
  • Observe the “No smoking” and other rules of the hospital
  • You have a responsibility to follow the treatment plan established by your physician, nurse and the healthcare professionals.
  • Be on time for appointments and inform the hospital if you cannot keep your appointment.
  • Hospital staff has demanding jobs to do, often under stressful circumstances. Help them by treating them considerately. Violence or racial, sexual or verbal abuse is completely unacceptable. Please follow all advices given to you by your caregivers. If you are worried or have any doubt about doing this, discuss it with the person giving you the advice at that time itself.
  • Improving services are only successful, if the people providing them know what you think about the services. Help staff by filling the feedback forms if they approach you.
  • Use emergency services in a real emergency only. Do not forget that there will be seriously ill people who need to use these services.
  • You have the responsibility to be prompt with the payment of your hospital bills and wherever necessary provide information essential for processing your bills.